How does the Colorado Motor Vehicle Dealer Board handle complaints?

The Colorado Motor Vehicle Dealer Board has a structured process for addressing complaints against dealers. This includes conducting investigations into the claims presented, holding hearings to allow both parties to present their side of the case, and having the authority to impose penalties if necessary. These penalties can range from fines to revocation of a dealer's license, depending on the severity of the violation. This systematic approach is designed to ensure compliance with regulations and to protect consumers, making it an effective means of maintaining industry standards within Colorado's vehicle dealership landscape.

The other options do not accurately represent the comprehensive procedures the Board employs in handling complaints. Informal resolutions might take place in some contexts, but they are not the primary method. Warnings alone do not address the need for accountability or detailed investigation when serious issues arise. Moreover, the Board does not automatically refer all complaints to local law enforcement, as they have the authority to manage many complaints internally through their established processes.